Flower Delivery Terms - Florist South Croydon

Florist South Croydon Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Florist South Croydon’s online terms and conditions. These terms apply to every customer using our website to order flowers for delivery in South Croydon and surrounding areas. By placing an order on our site, you are accepting these terms and conditions in full. It is important that you read them carefully before making a purchase. These terms set out the basis upon which we accept orders, process payments, handle cancellations, and the liability limits related to our online flower delivery service. These terms ensure clarity and protect your rights as a customer.

Definitions

‘Florist South Croydon’, ‘we’, ‘us’, or ‘our’ refers to the operator of this website and provider of the flower delivery service.
‘Customer’, ‘you’ or ‘your’ refers to the person using our site and purchasing flowers or related products.
‘Products’ means any flowers, arrangements, or other items available for purchase on our website.
‘South Croydon and surrounding areas’ means destinations within our specified delivery region, detailed on our delivery page.

Order Process

To ensure seamless and reliable flower delivery in South Croydon and beyond, please carefully follow our online order process. Orders must be placed through our official website. When choosing your flowers or arrangements, add the desired products to your online basket. All relevant delivery details, including delivery date, full address, postal code, and any special instructions, must be provided.

After submitting your order, you will receive an automatic confirmation acknowledging receipt of your order details. Please note, this email does not signify acceptance of your order. Acceptance occurs when payment is successfully received and we confirm availability of your chosen flowers or arrangement.

Should any item be unavailable, we reserve the right to substitute it with a similar product of equal or higher value while maintaining the intended style and presentation. We will make reasonable efforts to contact you in such cases, but reserve the right to act in accordance with this substitution policy when necessary to fulfil timely delivery.

Amendments to delivery details or the order itself are only possible if requested before your order has been dispatched for delivery. Please contact us promptly if changes are required. A revised confirmation will be sent when applicable.

Payments

All prices shown on our website are inclusive of VAT and are stated in Pounds Sterling (£). Accepted payment methods include most major credit and debit cards permitted by our payment gateway provider. Payment in full must be received before we can process, prepare, or dispatch your order. If any issues arise with your chosen payment method or transaction, the order will not be processed until resolved.

Upon successful payment, a confirmation will be sent to the email address you provided at the time of order. We recommend retaining this confirmation for your records. Please ensure all payment information is correct to avoid delay. By offering online flower delivery throughout South Croydon and neighbouring areas, we are committed to secure and efficient transactions; your payment details are handled in strict accordance with UK data protection laws and processed through secure, reputable payment gateways.

Delivery

We offer flower delivery to addresses within South Croydon and selected neighbouring areas as outlined in our delivery information. During checkout, please ensure all delivery information is complete and correct. We cannot be held responsible for late or failed deliveries arising from inaccurate delivery details provided by the customer.

Deliveries are made on the date selected at checkout, subject to availability. While we make every effort to deliver within the chosen time window, specific delivery times are not guaranteed unless explicitly stated. Deliveries to businesses, hospitals, or other communal addresses will be left at reception or an appropriate receiving area if permitted.

If the recipient is not available at the delivery address, and no specific instructions have been provided, our driver may leave the item in a safe place, with a neighbour, or return the flowers to our premises for redelivery or collection by arrangement. In the event of non-delivery due to reasons beyond our control (e.g., incorrect address, recipient unavailable), any further delivery attempt may incur a redelivery charge.

Cancellations and Refunds

You may cancel your order for a full refund up to 24 hours before your scheduled delivery time. Requests made within 24 hours of delivery cannot be guaranteed, as flowers and arrangements may already be prepared or dispatched. In such cases, refunds are at our discretion.

For cancellation requests, please contact us with your order number and details as soon as possible. Provided the order is not yet prepared or dispatched, we will arrange a full refund to your original payment method.

Should you identify an error after placing an order (e.g., address or product selected), you must notify us immediately. We will do our best to accommodate requests for amendment, though this cannot be guaranteed if the order is already in process.

Refunds are not provided for orders where delivery could not be completed due to errors or omissions in the address details supplied by the customer, or where no recipient is available and no safe place can be identified.

In the unlikely event that you are dissatisfied with the product received, please contact us within 24 hours of delivery and provide supporting evidence (e.g., photographs). We are committed to high standards of quality and will assess complaints promptly, offering a replacement or refund where appropriate at our sole discretion.

Substitution Policy

On occasion, it may be necessary to substitute certain flowers, plants, or packaging due to seasonal availability, supply issues, or other circumstances beyond our control. In such cases, we guarantee to substitute with items of equal or greater value while maintaining the overall style, colour scheme, and design of your chosen arrangement. If a significant change is necessary, we will attempt to contact you in advance, unless delivery time constraints prevent us from doing so. Refunds will not be offered solely on the basis of minor substitutions in compliance with this policy.

Product Quality and Care

Our commitment is to deliver fresh, high-quality flowers to every customer in South Croydon and surrounding areas. Flowers are seasonal and natural products; variations in colour, stem length, and lifespan are to be expected. Upon receipt, please follow the care instructions provided to ensure your arrangement remains fresh for as long as possible. We cannot accept liability for issues arising from failure to follow care instructions or mishandling of the product after delivery.

Liability

Florist South Croydon’s maximum liability in connection with any order is limited to the value of the order placed. We accept no liability for any consequential or indirect losses, including but not limited to loss of revenue, profits, or anticipated savings, howsoever caused.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

We are not responsible for any failure to perform, or delay in performance of, any of our obligations if such failure or delay results from events, circumstances or causes beyond our reasonable control (including but not limited to adverse weather, traffic accidents, strikes, or supply chain disruption).

Your Account and Data

When placing an order, you may be required to create an account with us or provide relevant information. You are responsible for ensuring the accuracy and security of your account information. We comply with all applicable UK data protection laws. Personal information provided will be used and protected as described in our privacy policy, and will not be shared with third parties except where necessary for the performance of your order or as required by law.

Customer Conduct

You agree not to use our website for any unlawful or prohibited purpose, and not to interfere with the normal operation of the site. Misuse of our website, including fraudulent orders or attempts to compromise security, will result in termination of service and possible legal action.

Intellectual Property

All content, images, product descriptions, and design elements on our website are the intellectual property of Florist South Croydon or our licensors. No part of the site may be reproduced, downloaded, or used for commercial purposes without our express written permission.

Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. By using our service, you agree that any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Amendments to Terms

We reserve the right to update or amend these terms and conditions from time to time and without notice. The current version is always available on our website and will take effect immediately upon publication. Continued use of the website or placing further orders after changes indicates your acceptance of the revised terms and conditions.

General

If any provision of these terms and conditions is found to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect. These terms form the entire agreement between Florist South Croydon and the customer regarding online flower deliveries in South Croydon and surrounding areas, superseding any previous agreements or understandings.

Note: These terms and conditions apply to all customers ordering flower delivery services within South Croydon and surrounding areas. If you have any questions regarding these terms, please contact us before placing an order.