Florist South Croydon Returns & Refunds Policy
Our Commitment to Fresh Flower Quality in South Croydon
At Florist South Croydon, we are dedicated to providing only the freshest flower arrangements to our valued customers throughout South Croydon and the nearby areas. As a trusted local florist serving households and businesses, we take pride in our unrivalled fresh flower guarantee. If you ever experience an issue with a delivery, please refer to our policies below for guidance and support.
Damaged or Unsatisfactory Flowers on Arrival
We take the utmost care to package and deliver your flowers in perfect condition. However, in the rare event that your bouquet or floral arrangement arrives damaged or in an unsatisfactory state, we want to make it right as swiftly as possible. If you notice any damage or significant quality issues upon receipt, please contact us on the same day. Ideally, provide a photograph of the items as they arrived (including packaging) so we can assess the situation thoroughly and offer a suitable resolution.
Freshness Guarantee & Window of Responsibility
Your floral gift should arrive as fresh, vibrant, and beautiful as intended. We guarantee the freshness of our flowers for a minimum of five days from delivery, provided they are cared for according to our flower care instructions. Should you experience premature wilting or lack of freshness within this period, please let us know as soon as possible with clear details and (where possible) photographs. This allows us to uphold our promise to you as a reliable florist in South Croydon.
Refunds & Replacement Options
Customer satisfaction remains our top priority. If your flowers arrive damaged, or if they do not meet our freshness standards within the guarantee window, we offer the following options:
- Replacement Arrangement: We will prepare and deliver a replacement bouquet or similar arrangement at the next available opportunity, at no additional charge.
- Full or Partial Refund: Depending on the circumstances, we may offer a full or partial refund to your original payment method. The refund option is available if a replacement is not practical or if you prefer a monetary resolution.
These policies are part of our ongoing commitment to being the trusted, go-to florist for South Croydon households and businesses.
How to Make a Complaint
We value your feedback and take all complaints seriously, whether they concern flower freshness, delivery, or service. To ensure a prompt and fair resolution, please notify us within 48 hours of your delivery if you are dissatisfied for any reason. Please include your delivery details and as much information as possible about the issue. Our dedicated team reviews every complaint with care, aiming to resolve matters quickly, professionally, and amicably.
Your Trusted South Croydon Florist
Florist South Croydon is proud to serve the local community, delivering quality floral arrangements to homes and businesses with integrity and a commitment to satisfaction. Our team is here to help before, during, and after your purchase – so you can order flowers with complete confidence every time.
If you have any questions regarding our returns, refunds, or complaints policies, please reach out to our team. We are always happy to offer advice and ensure you are delighted with your experience at Florist South Croydon.
